Refund Policy

At Lilt Bake Studio, every product is freshly baked to order in small batches. Due to the perishable nature of our products, all sales are generally final.

We do not accept returns, exchanges, or refunds for:

• Change of mind.
• Incorrect orders placed by customers.
• Delivery delays caused by third-party courier services.
• Minor cosmetic changes occurring during transit.
• Natural variations in appearance, shape, colour, crumb structure, scoring, or topping distribution.

If you receive an incorrect item, a missing item, or a product that is significantly damaged upon arrival, please contact us within 24 hours of receiving your order.

After reviewing your claim, Lilt Bake Studio may, at its sole discretion, provide one of the following remedies where appropriate:

• Replacement product
• Partial or full refund

We reserve the right to reject any claim that does not comply with this policy.

Refund Conditions

A refund request will only be considered if all of the following conditions are met:

• The request is submitted within 24 hours of receiving the order.
• Clear photographs of the product and packaging are provided (where applicable).
• The issue involves:
  • Incorrect item received.
  • Missing item from the order.
  • Product significantly damaged before consumption.
• The product has not been substantially consumed or intentionally damaged.
• Lilt Bake Studio verifies that the claim is valid.

Approved refunds will be processed to the original payment method within 7–14 business days, depending on the payment provider or issuing bank.

We reserve the right to decline any claim that does not meet the conditions outlined above.